Return & refund
Before we get started, we should mention that you can return items to Role Model stores! How convenient is that!
- Please save the invoice received with your package. It's your receipt!
- Role Model must receive the return within 30 days of purchase.
- CLEARANCE MERCHANDISE CANNOT BE RETURNED/EXCHANGED. ALL SALES ARE FINAL ON CLEARANCE MERCHANDISE.
- If an exchange is needed, you'll be charged for the new order and then credited when Role Model receives the original merchandise back.
- Sorry, original shipping cost is not reimbursed on returns or exchanges.
- Shoes and clothing can be exchanged or returned but not if the product has been worn or shows visible signs of wear.
Sending you stuff back
Contact us by email at info@rolemodelclothing.com or by phone at 1-450-667-2721. Have all these info handy:
1. Is this going to be a return or an exchange?2. Item number(s) and item(s) are you going to be sending back.
3. Reason you're sending the items back.
4. The first and last name the order is listed under.
5. If this is an exchange, what are the replacement item number(s), item(s) and size(s)?
We will give you a return number. You must have a return number before sending any product back. This number will be issued and email to you within 1 business day of your request. Returns that are not accompanied by a Return Authorization number will be sent back to the customer. Returns and exchanges take approximately 2-4 weeks for processing. We appreciate your patience!
If you live outside the continental Canada, we're sorry but we won't be able to provide you with a return label or reimburse you for return postage costs. You may return the item(s) using any method available. However, we do recommend using a method that can be tracked to avoid lost merchandise.
Additionally, if you do live outside the continental Canada, there may be additional fees charged by the Customs offices in your country, once the product has been exchanged and re-shipped to you. Role Model will not assume responsibility for these fees, nor can we reimburse you for any fees incurred.